Privacy Policy

We collect information you voluntarily provide when you request a catering quote, book an event at our venue hall, contact us by phone or email, or place an order. This may include:

• Contact details: your name, email address, and phone number.
• Event details: date, time, guest count, service style (pickup, delivery, or full service), and menu selections.
• Company information: business name and delivery address for office catering orders.
• Payment details: processed through our payment partners — we do not store full card numbers on our systems.
• Communications: the content of messages you send us through our forms, email, or phone calls.

We use the information we collect to provide and improve our catering and venue services, including:

• Preparing catering quotes and estimates tailored to your event.
• Coordinating delivery, setup, and full-service catering for your office or event.
• Scheduling and managing private venue hall reservations.
• Responding to your questions and providing customer support.
• Sending order confirmations, reminders, and follow-up communications about your booking.
• Improving our menu, service quality, and customer experience.

We do not sell your personal information. We may share it only in limited circumstances:

• With service providers who help us operate — such as payment processors, delivery partners, and scheduling tools — under agreements that require them to protect your data.
• With advertising and marketing partners — including Meta Platforms (Facebook and Instagram) and other platforms — to measure ad performance, show ads to relevant audiences, and optimize our marketing campaigns. These partners may use cookies and similar technologies to collect information about your activity on our site and across the web.
• When you order through a third-party platform (such as ezCater), that platform's privacy policy also applies to the information you submit there.
• When required by law, court order, or to protect our rights, safety, or the safety of others.

We advertise our catering and venue services on Meta Platforms, including Facebook and Instagram. When you interact with our ads or visit our website after clicking one of them, the following may apply:

• Meta and its partners may use the Meta Pixel, SDK, and other tools to collect information about your visit, such as your device, browser, and the pages you view, and to measure how our ads perform.
• This information may be used to show you more relevant ads on Facebook, Instagram, and other Meta services, and to understand the effectiveness of our advertising.
• If you submit a form (such as a catering or venue inquiry) after arriving from a Meta ad, we may use the information you provide to respond to your request and to attribute and optimize our ad campaigns.
• You can control how Meta uses your data for advertising and manage your ad preferences in your Facebook or Instagram account settings. Learn more at https://www.facebook.com/policies/ads.
• We do not share information that identifies you individually with Meta for their own advertising purposes beyond what is necessary to measure and deliver our ads.

Our website and our advertising partners use cookies and similar technologies (such as the Meta Pixel and tracking pixels) to remember your preferences, measure traffic, measure ad performance, and show you relevant advertising. This includes:

• Essential cookies that enable core site functionality.
• Analytics cookies that help us understand how visitors use our site.
• Advertising cookies — set by us and partners such as Meta Platforms — used to deliver and measure ads and build audience profiles.
• You can control or delete cookies through your browser settings, and manage advertising preferences in your Meta account. Disabling some cookies may affect site features or ad personalization.

We keep your information only as long as necessary to provide our services, respond to your requests, and comply with legal obligations. You may ask us to delete your information at any time by contacting us directly.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Opt out of the sharing of your information for targeted or interest-based advertising by contacting us or by adjusting your ad preferences in your Meta (Facebook/Instagram) account settings.
• Withdraw consent to data processing where consent was given.

We take reasonable measures to protect your personal information using industry-standard safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our services are intended for businesses and adults booking events. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the date at the bottom of this page and, for significant changes, provide a notice on our website. We encourage you to review this page periodically.